Acceptable Use Policy

Use QEMRA only for lawful, expected and permission-based business communication.

You are responsible for the content you send, the customers you contact, the consent you rely on and the products/services you promote.

You must not upload or use purchased, scraped, harvested or stolen contact lists; send bulk unsolicited messages; evade opt-outs, blocks or suppression lists; rotate accounts/numbers to avoid enforcement; misrepresent the source of consent; or send messages where the recipient would not reasonably expect the communication.

You may not use QEMRA for fraud, phishing, credential theft, impersonation, malware, illegal goods/services, deceptive claims, unlawful financial schemes, harassment, threats, hate, sexual exploitation, trafficking, serious wrongdoing, infringement, sanctions evasion or any activity prohibited by law or an enabled third-party platform.

If you use QEMRA with WhatsApp, you must comply with the current WhatsApp Business Messaging Policy, Commerce Policy, Business Terms and related Meta requirements.

Where Meta/WhatsApp prohibits a category or use, you may not use QEMRA to bypass that restriction.

This includes political uses where the WhatsApp Business Platform policy prohibits political parties, politicians, candidates, campaigns or related political-service providers from using the platform.

QEMRA may assist businesses operating in regulated sectors, but you must not use QEMRA as the sole decision-maker for medical diagnosis, emergency response, legal advice, lending/credit decisions, insurance eligibility, employment decisions or other comparable high-impact decisions without appropriate human oversight.

Promotional messaging requires valid consent and must comply with law and platform policy. You must keep appropriate consent evidence, honor opt-outs and not re-add opted-out recipients without a new valid opt-in.

If you process data relating to minors, you are responsible for obtaining any required parent/guardian consent or other lawful basis and complying with applicable child-data rules.

You may not bypass access controls, probe/attack QEMRA outside the Responsible Disclosure process, interfere with service availability, attempt unauthorized workspace access or use QEMRA to compromise third-party systems.

QEMRA may warn, limit a feature, pause automation, suppress messaging, suspend/terminate an account, preserve relevant evidence, notify an affected provider or comply with valid legal demands.

Ordinary issues generally receive notice and an opportunity to cure where practical. Serious abuse, fraud, security threats or unlawful activity may result in immediate action.

Report abuse or intellectual-property concerns to noreply@qemra.vmnexa.co.in.

QEMRA may temporarily restrict disputed content while reviewing a credible complaint. An affected customer may submit a counter-notice or evidence of authorization.